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EVE Mail Store

The EVE Mail Store lets buyers place and manage orders by sending EVE mail to one of your characters. The app polls that character's inbox, understands a small set of commands, replies, books each order into the Order Tracker, and keeps the buyer updated by mail as the order progresses.

It's one of a store's two shop fronts — see Stores for the shared setup (catalogue, who may order, purchase limits), and the Web Storefront for the other channel. Open it from the Stores tool under Market / Trade.

The screen

  • Overview — the store's current state and its outstanding orders (mail and web).
  • Config — sub-tabs for General (store character, the sale posting it prices from), Restrictions (who may order, purchase limits), EVE Mail, and Web site.
  • Info — the reference the store hands buyers (also available to them via the INFO command).
  • Usage — how the commands work, for your own reference.

Turning it on

On Config ▸ EVE Mail, switch the mail channel on (Open by EVE mail). Buyers then write to the store's mailbox character. You can set a message header/footer and review the exact commands there.

How buyers order

A buyer puts a command in the mail subject and the app answers:

  • PRICES — the current price list for the store.
  • ORDER — place an order.
  • STATUS — the state of an existing order.
  • CANCEL — cancel an order.
  • INFO — general store information.
  • HELP — the list of commands.

Items in an order are read from dragged showinfo: links first and typed names second, so a buyer can drag an item straight into the mail. When a reply is longer than EVE's mail size limit, it is split across several mails.

Notes

  • Pricing is taken from the sale posting at the moment an order is placed — never from anything written in the mail. Keep your Sale Posting current so quotes are right.
  • Contracts default to the sender when no other recipient is named, so every order has someone to deliver to.
  • This is the app's only untrusted input, so the mail path is deliberately careful: ownership on CANCEL and STATUS is checked against the ESI mail header rather than anything the sender writes, quantities are bounded, and a mail with no identifiable sender is refused rather than served.
  • Only Inbox mail is read, and RE: / FW: subjects are ignored, so a reply thread doesn't re-trigger a command.
  • New orders and their progress also surface in the Overview Orders section and in the Order Tracker.